Frequently asked questions
If you still have a question or need help, you can contact us.
We have outdoor Active Camps at a number of cities and regional areas around Australia – see our locations page for more details.
More camps are opened each month, so follow us on Facebook to keep up to date.
We also have online sessions, please see below.
- In the park. These are sessions held at Active Camps at a number of cities and regional areas around Australia.
- Pre Recorded Sessions. These are videos for you to watch at your leisure.
- Zoom Live Class Sessions. Live session that you need to book into via the Live Life Get Active Website.
- Live Classes. These will be announced on our social media feeds.
See the fitness section our our site for more information on the sessions we offer.
We have In the park and Zoom live class sessions at different times and days. We also available as pre recorded videos. See the fitness section of our site for more information.
Live Life Get Active is a health promotion charity. We work in communities right across Australia. Our members range in age, from 18 to 102 and they come from 171 different countries. When we work within a community we ensure the environment is safe and welcoming. We remove risks to ensure our members can enjoy the sessions we provide. In this position we have a DUTY OF CARE. Whilst vaccination is not a fail safe strategy, it significantly reduces risk. We have to reduce risk in every instance so people are safe to enjoy what we have to offer. Live Life Get Active will require all members and trainers attending camps to be fully vaccinated unless they have a medical exemption and/or until we are provided with guidance that says otherwise.
We recommend you always have a water bottle, a mat and a towel. If you are training outside, we also suggest you wear sunscreen and a hat.
Yes, they can. However, they must register with Live Life Get Active and book into the session to participate.
Sessions are designed to work at each participant’s individual pace. If you are not coping with the intensity of the session, it is OK to slow down or to stop. If this is a Zoom live class session you should notify the trainer that you are struggling. Remember to go at a pace that you are comfortable at.
All sessions are designed for people of varying ages (including ones specifically for over 55’s), body shapes and fitness levels. We have a “go at your own pace” philosophy.
Your child is welcome to join the session with you at home. However, kids aren’t allowed to join our in-park classes due to insurance policy as it does not cover minors unfortunately.
It’s OK to bring your toddler or young child as long as you remain responsible for them and there is no disruption to the session for other members.
As set out in the Terms and Conditions, participants are expected to seek advice and clearance from their medical practitioner.
Bookings are only needed for our outdoor classes and Zoom live class sessions. Our pre-recorded sessions in the Video Hub do not need a booking.
To make a booking you must be a registered member, you can then login and book a session within the members area of our website.
To book a live-stream please log into your account and click on book a session. Change your camp in the left dropdown to @livestream, click on fitness or wellness for tai chi and meditation. Then click ‘available’ and confirm your booking by clicking ‘book now’. You will receive a zoom link to attend the class.
Or you can check out our short tutorial videos on how to book into a class.
To be fair to everyone we only make sessions available for booking one week in advance.
Every Wednesday at ~9.10pm, new sessions for ‘Next week’ are made available for you to book.
Please note some camps do ‘book out’ quickly due to high demand.
For our outdoor and Zoom live class sessions you must make a booking through the Live Life Get Active website if you want to participate.
Pre-recorded sessions in our Video Hub do not need a booking.
We have this rule because:
- It’s fair for all members
- To stop overbooking
- For the safety of all participants
- For legal and insurance coverage
If you are running more than 5 minutes late for a session, then you are not permitted to join the session. This is because the warm-up process is a vital part of the session and it is too risky to miss it.
We understand that best laid plans sometimes come unstuck. If you miss two booked sessions consecutively, you may be blocked out from participating for the following week.
If the session start time is more than 45 minutes away – please follow these steps:
- Login to your Live Life Get Active account
- Go to: Book a Session
- Select the session you want to cancel
- Press the ‘Cancel booking’ button
If the session start time is less than 45 minutes away – you will not see a ‘Cancel booking’ button and won’t be able to cancel.
Or you can check out our short tutorial videos on how to cancel your booking.
All sessions go ahead unless the weather is extreme. In this instance, we will notify you via email or SMS at least two hours before the session.
Approximately 2 days after you sign up as a member you will receive your nutrition plan via email. You can also download your nutrition plan from your Dashboard by following these steps:
- Login to your account
- On the Dashboard – scroll to the bottom of the page
- Press ‘Download your nutrition plan’
Your daily kilojoule amount is based on your weight, your age, your gender and how active you are during your day. We also take into account your personal goal, which modifies your daily kilojoule amount depending if you want to gain or lose weight.
Yes, but you need to keep your stats up to date. If your stats have changed enough for you to move to a different energy level, you will automatically be allocated a new daily kilojoule amount and daily portion plate. Re-download your nutrition plan if you have been updating your stats regularly to see if you have reached a new energy level!
Your energy level also depends on your goal (if you want to lose weight, gain weight, or stay the same) and your daily physical activity. You can change your goal and physical activity levels under ‘Edit Profile.’ Make sure you re-download your nutrition plan if you do!
Absolutely, the only data we share is on an aggregated level.
At Live Life Get Active we have a very clear vision, to help build a fitter healthier and happier Australia. We do this by asking Local Government and Corporates to partner with us and fund our activities so we can provide them free of charge to any individual who wishes to take advantage of them. We have been doing this for over 3 years now and we are very proud to say, we have made a very notable difference. How do we show that we have made a difference? By sharing, at an aggregated level the achievements of our members. (All information provided to us is aggregated, so no one sees your stats, apart from us).
Thank you for helping us show that simple things with purpose can make a difference to the lives of people and to our society as a whole.
Every week, this will keep you motivated as you see how much energy you have burnt and how this has affected your physical and mental wellbeing.
Simply login, and you will be taken to the members Dashboard, from there you can access your information.
On the Dashboard screen you can adjust your current weight, waist & mood by sliding controllers left or right and we automatically record your updated information!
These are your starting measurements – you can adjust these by:
- First you need to login.
- Go to the measurements page and update your details.
The changes will then be reflected on your Dashboard.
Note: Remember to download your nutritional plan from the Dashboard, as this may have updated also.
On the Dashboard screen, press ‘Edit Profile’ in the main menu, this will take you to a list of questions and options which you can edit and save.
If you want to change your preferred camp – you can do that from your Member Dashboard.
This will update the location you first see on the ‘Book a session’ page.
- Login to your account
- Select ‘Preferred camp’ from the right hand menu – see: https://d.pr/i/T2hY/20E0OqwN
- Change the location and then save.
Easy, you can do that from your Member Dashboard.
- Login to your account
- Select ‘Update email’ from the right hand menu – see: https://d.pr/i/IDra/5R9MNkfs
- Enter your new email address and then submit.
Easy, you can do that from your Member Dashboard.
- Login to your account
- Select ‘Update mobile number’ from the right hand menu – see: https://d.pr/i/0ERt2O
- Enter your new mobile number and then submit.
If you want to close your account, please contact our Help Desk to help you with this request.
This is a new concept for us and the goal is to show that together (adult and children participating in fun outdoor physical activity in a group) great things can be achieved.
If you want to know more please see the Parent & Child FAQs.