Locations & Sessions FAQs

Please read the FAQs below.
If you still have a question or need help, please contact the help desk.


LOCATIONS

Where are Live Life Get Active Camps held?
We have Active Camps at a number of cities and regional areas around Australia – see our locations page for more details.
More camps are opened each month, so follow us on Facebook to keep up to date.


SESSIONS

When are sessions held?
Sessions are held at different times depending on the location of the Active Camp – see our locations page, select a location from the menu and press the orange map marker for more details.

What do I need to bring?
We recommend you always take sunscreen, a water bottle, a towel and a hat. All participants need to be wearing a shirt and running shoes. If you suffer from asthma, you should bring your asthma puffer.

Can I bring a friend?
Yes, you are welcome to bring a friend. However, they must register with Live Life Get Active and book into the session to participate.

What should I do if I am finding the session too difficult?
Sessions are designed to work at each participant’s individual pace. If you are not coping with the intensity of the session, it is OK to slow down or to stop. In this instance, you should notify the trainer that you are struggling. Remember to go at a pace that you are comfortable at.

How do I know which type of session to choose?
All sessions are designed for people of varying ages, body shapes and fitness levels. We have a “go at your own pace” philosophy.

Can I bring my child to participate?
The Live Life Get Active program is for people 18 years and above. No children are permitted to participate in sessions.

Can I bring my toddler or young child to sit alongside the session?
It’s OK to bring your toddler or young child as long as you remain responsible for them and there is no disruption to the session for other members.

What should I do if I have existing health conditions?
As set out in the Terms and Conditions, participants are expected to seek advice and clearance from their medical practitioner.


BOOKINGS

How do I make a booking?
To make a booking you must be a registered member, you can then login and book a session within the members area of our website.

When are sessions available to book?
To be fair to everyone we only make sessions available for booking one week in advance.
Every Wednesday at ~9.10pm, new sessions for ‘Next week’ are made available for you to book.
Please note some camps do ‘book out’ quickly due to high demand.

Can I just show up at a session without booking?
No. You must make a booking through Live Life Get Active website if you want to participate.

We have this rule because:

  • It’s fair for all members
  • To stop overbooking
  • For the safety of all participants
  • For legal and insurance coverage

What happens if I am late to a session?
If you are running more than 5 minutes late for a session, then you are not permitted to join the session. This is because the warm-up process is a vital part of the session and it is too risky to miss it.

What happens if I miss a session that I have booked into?
We understand that best laid plans sometimes come unstuck. If you miss two booked sessions consecutively, you may be blocked out from participating for the following week.

We have this policy so we can open the camp to as many people as possible and not run with empty spots.


CANCELLATIONS

How do I cancel a booking?
If the session start time is more than 45 minutes away – please follow these steps:

  1. Login to your Live Life Get Active account
  2. Go to: Book a Session
  3. Select the session you want to cancel
  4. Press the ‘Cancel booking’ button

I don’t see the ‘Cancel booking’ button on the Book a Session page
If the session start time is less than 45 minutes away – you will not see a ‘Cancel booking’ button and won’t be able to cancel.


WEATHER

What happens in the instance of poor weather?
All sessions go ahead unless the weather is extreme. In this instance, we will notify you via email or SMS at least two hours before the session.