Everything you need to know about booking and cancelling sessions
Unsure how to book into a live-stream or in-park session?
Watch our quick and simple videos below to help you get started and set you on the path to achieving your goals! If you book into a session and then your plans change, we show you how easy it is to cancel your booking below.
Check out our commonly asked questions at the bottom to see if your question is there.
How to book an in-park session
Steps:
- Log into your Live Life Get Active account
- Go to: Book a Session
- Change your region in the left dropdown to area (e.g. NSW – Sydney), select the camp you want to attend in the middle dropdown
- Then click ‘available’, then ‘book now’ and then ‘confirm’ to confirm your booking
- Check your email inbox for your booking confirmation.
How to book a live-stream class
Steps:
- Log into your Live Life Get Active account
- Go to: Book a Session
- Change your camp in the left dropdown to @livestream, click on fitness or wellness for tai chi and meditation
- Then click ‘available’, then ‘book now’ and then ‘confirm’ to confirm your booking
- Check your email inbox, you will receive a zoom link to attend the class.
How to cancel your session (livestream & in-park)
Steps:
If your booking is more than 45 minutes away – follow these steps:
- Login to your Live Life Get Active account
- Go to: Book a Session
- Select the session you want to cancel – ‘already booked’
- Press the ‘Cancel booking’ button.
If your booking is less than 45 minutes away – you will not see a ‘Cancel booking’ button and won’t be able to cancel.
Common member questions
Q: Cannot find my zoom link?
A: We recommend searching for “session booked” in all of your email boxes. Or, try cancelling and rebooking your classes.
Q: I am using an iPad what web browser should I use?
A: We recommend downloading Chrome onto your iPad to access our website, book sessions, and fill out our survey’s.
Q: How do I access on-demand videos on my iPhone?
- Login to your Live Life Get Active account
- Click the 3 lines in the top right hand corner, then click on ‘Get Started’ to select our fitness, wellness or nutrition videos
- If you select Fitness – click ‘workout at home’, Wellness – click ‘on-demand videos’, Nutrition – click ‘recipe videos’
- Happy exercising or cooking!
Q: What kind of sessions do you offer?
- In the park. These are sessions held at Active Camps at a number of cities and regional areas around Australia.
- Pre Recorded Sessions. These are videos for you to watch at your leisure.
- Zoom Live Class Sessions. Live session that you need to book into via the Live Life Get Active Website.
- Live Classes. These will be announced on our social media feeds.
See the fitness section our our site for more information on the sessions we offer.
Q: I’m having troubles when registering, can you help?
A: We recommend using Chrome to register. If you cannot complete the sign-up process, please contact our Help Desk to resolve the issue.
Q: Are my details kept confidential?
A: Absolutely, the only data we share is on an aggregated level.
Q: When will I get my nutrition plan?
A: Approximately 2 days after you sign up as a member you will receive your nutrition plan via email. You can also download your nutrition plan from your Dashboard by following these steps:
- Login to your account
- On the Dashboard – scroll to the bottom of the page
- Press ‘Download your nutrition plan.
If you have any other questions check out our FAQs page.
