Nutrition FAQs

Please read the FAQs below.
If you still have a question or need help, please contact the help desk.


When will I get my nutrition plan?
Approximately 2 days after you sign up as a member you will receive your nutrition plan via email. You can also download your nutrition plan from your Dashboard by following these steps:

  1. Login to your account
  2. On the Dashboard – scroll to the bottom of the page
  3. Press ‘Download your nutrition plan’

How is my nutrition plan decided?
Your daily kilojoule amount is based on your weight, your age, your gender and how active you are during your day. We also take into account your personal goal, which modifies your daily kilojoule amount depending if you want to gain or lose weight.

Will my nutrition plan change as my fitness changes?
Yes, but you need to keep your stats up to date. If your stats have changed enough for you to move to a different energy level, you will automatically be allocated a new daily kilojoule amount and daily portion plate. Re-download your nutrition plan if you have been updating your stats regularly to see if you have reached a new energy level!

Your energy level also depends on your goal (if you want to lose weight, gain weight, or stay the same) and your daily physical activity. You can change your goal and physical activity levels under ‘Edit Profile.’ Make sure you re-download your nutrition plan if you do!