Member Profile FAQs

Please read the FAQs below.
If you still have a question or need help, please contact the help desk.


MEMBERS DASHBOARD AND YOUR PROFILE

Are my details kept confidential?
Absolutely, the only data we share is on an aggregated level.

Why should I update my profile?
At Live Life Get Active we have a very clear vision, to help build a fitter healthier and happier Australia. We do this by asking Local Government and Corporates to partner with us and fund our activities so we can provide them free of charge to any individual who wishes to take advantage of them. We have been doing this for over 3 years now and we are very proud to say, we have made a very notable difference. How do we show that we have made a difference? By sharing, at an aggregated level the achievements of our members. (All information provided to us is aggregated, so no one sees your stats, apart from us).

Thank you for helping us show that simple things with purpose can make a difference to the lives of people and to our society as a whole.

How frequently should I update my profile?
Every week, this will keep you motivated as you see how much energy you have burnt and how this has affected your physical and mental wellbeing.

How do I update my profile?
Simply login, and you will be taken to the members Dashboard, from there you can access your information.

How do I update my current weight, waist measurement or my mood?
On the Dashboard  screen  you can adjust your current weight, waist & mood  by sliding controllers left or right and we automatically record your updated information!

How do I update the waist, weight and height I entered at registration?
These are your starting measurements – you can adjust these by:

  1. First you need to login.
  2. Go to the measurements page and update your details.

The changes will then be reflected on your Dashboard.

Note: Remember to download your nutritional plan from the Dashboard, as this may have updated also.

How do I update my personal health goals or lifestyle/activity details?
On the Dashboard  screen, press ‘Edit Profile’ in the main menu, this will take you to a list of questions and options which you can edit and save.

How do I update my preferred camp?
If you want to change your preferred camp – you can do that from your Member Dashboard.
This will update the location you first see on the ‘Book a session’ page.

  1. Login to your account
  2. Select ‘Preferred camp’ from the right hand menu – see: https://d.pr/i/T2hY/20E0OqwN
  3. Change the location and then save.

How do I update the email address on my account?
Easy, you can do that from your Member Dashboard.

  1. Login to your account
  2. Select ‘Update email’ from the right hand menu – see: https://d.pr/i/IDra/5R9MNkfs
  3. Enter your new email address and then submit.

How do I update the mobile number on my account?
Easy, you can do that from your Member Dashboard.

  1. Login to your account
  2. Select ‘Update mobile number’ from the right hand menu – see: https://d.pr/i/0ERt2O
  3. Enter your new mobile number and then submit.

How do I close my account?
If you want to close your account, please contact our Help Desk to help you with this request.


 

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